-
Merkouris m,Ifantopoulos Lm,Lemonidou M.Patient
satisfaction :a key concept for evaluating
and improving nursing serices Nurs Manag J.1999; 7(1) :19
-
28.
٢
-
Weissenstein A ,Straeter A, Villalon G,Luchter E,Bittmann S..Parent satisfaction with a
pediatric in germany :a questionnaire
-
based study.Italian Jo
urnal of Pediatrics.2011;37(31):1
-
6.
٣
-
Brith MY, Judith EA .Quality of pediatric care: application and Validation of an instrument
for measuring parent satisfaction with hospital care.International Journal for Quality in Health
Care.
٢٠٠١
;13(1) 33
-
43.
۴
-
Plander T . The quality of pediatric nursing care childrens perspective , [Finnish Post
-
Graduate School in Nursing Science].University of Turku, Finland ;2008.
۵
-
Spryidoula T,Nikolaos B,Kostantinos T et al .Factors affecting parental satisfaction in the
neonatal intensive care unit .Journal of Neonatal Nursing .2011;10(1016);1
-
10.
۶
-
Bragadottir H, Reed D .
Psychometric instrument evaluation: the Pediatric Family Satisfaction
Questionnaire. Pediatric Nursing Journal. 2002;28 (5):475
-
478.
7
-
Pourmovahed Z,D
ehghani KH,Shakiba M,Shahri T.Mothers satisfaction rate of hospital cares
in the pediatrics ward at sadogi hospital of Yazd.Behbod Jounal;2007;11(2):227
-
236.
8
-
Shaffer P,Vaughn G,Kenner C,Donohue F,Longo A .Revision of a parent satisfaction survey
based o
n the parent percepective. Journal of Pediatric Nursing .2000;15(6):373
-
377.
9
-
Victoria S. K. parental satisfaction in a pediatric intensive care unit .[PhD Thesis]. Marshall
University ;2003.
10
-
Conner JM, Nelson EC.Neonatal intensive care:satisfaction m
easured from a parents
perspective.Pediatrics Journal .1999;103(1):336
-
349.
1
١
-
Lea, A
.
Defining the roles of lay and nurse caring. Nursing Standards. 1994; 9 (5) 35.
12
-
Strauber H,Carpenter D.Qualitative
research in nursing : advancing the humanistic
imperative:Lippincott;2003:155.
13
-
Polit DF,Tatano Beck CH.Essential of nursing research :Methods ,Appraisal and Utilization
.5 ed ,Philadelphia ;PA:Lippincott Willams &Wilkins ;2001.P:447.
14
-
Hsieh H,Shanno
n S.Three approches to qualitative content analysis .Qualitative Health
Research Journal ,2005;15(9):1277
-
1288.
15
-
Graneheim
UH,
Lundman
B.Qualitative
content
analysis
in
nursing
research:concepts,procedures and measures to achieve trustworthiness. Nurse
Educ
Today,2004;24(2):105
-
112.
16
-
Ahmadi B,Ziwdar M,Rafiei S.Patient satisfaction in first rank hospitals of tehran university of
medical sciences:A cross
-
sectional study in 2009.Salamat Paeavard Journal .2010;4(1,2):44
-
53.
17
-
ُ◌
Sweeney B.A.The ecology of
the patient experince :physical environment ,patient
-
staff
interactions,staff behaviors and quality of care.[Master Thesis].Cornell University .2008
18
-
Malkmakan L,Haghpanah S,Moravej H,Shrifi M. The effcet of intervention on patients
satisfaction in emer
gemcy departments of the hospitals affiliated to Shiraz University of Medical
Sciences .Journal of Jahrom University of Medical Sciences.2010;7(3):50
-
58.
19
-
Sharam R.K.Patient satisfaction
–
a case study of Zonal Hospital Mondi .Nursing and
Midwifery Rese
arch Journal.2005;1(3):151
-
158.
20
-
Salami S, Samouei R.Assessment of patient satisfaction from health servies in educational
hospitals of Isfahan, Iran. Health Information Management .2012;8(8):1097
-
1103.
21
-
Raftopoulos V. A grounded theory for patients
satisfaction with quality of hospital care.
ICUAS NURS WEB Journal .2005; 22:1
-
15.
22
-
Chawani FS.Patient satisfaction with nursing care: a meta synthsis [MSC Thesis].Faculity of
Health Sciences University of The Wttwatrsrand .2009.
23
-
Fezi A. Paatient
satisfaction of nursing care:Prsent a Modle.[PhD Thesis].Iran Medical
Science Uuiversity .2005.
24
-
Bendall
-
Lyon D, Power T.L.The satisfaction score.Marketing health services.2003;23(3):28
-
32
25
-
Leather P,Beale D,Santos A,Watts J,Lee L.Outcomes of environ
mental appraisal of different
hospital waiting areas.Environment and Behaviour .2003; 35(6):824
-
869.
26
-
Zolfaghari B,Oves gharan Sh,Adebi E,Kaberi P.How to use of patients satisfaction for
control of quality in hoslital care services .Teb Va Tazkiyeh.20
05;57:35
-
45.
27
-
Lekidou I,Trivellas P,Ipsilandis P.Patient ssssatisfaction and quality of care : an emprical
study in a greek central hospital.2007;1(1):46
-
59.
28
-
Danita R.p,Joushua F.Nurse
caring :A review of literature .International Journal of
Advanced Nursing Studies.2013;2(1):40
-
45
29
-
Johansson H, Eklund M .Patient opinion on what constitutes good psychiatric care.Scany
Journal;2003;17:339
-
346
30
-
Lindwall L,vonpost I,Bergboom I. pati
ents and nurses experience of preoperative dialogues
.Journal of Advanced Nursing .2003;43(3):246
-
253.
31
-
Kimble L. patients perceptions of nursing care behaviours in an emergency department
.[Master Thesis ].Marshall University .2003.
32
-
Jennings B.M,
Heiner S.L, Loan L.A, Hemman E.a.What really matters to health care
consumers. Journal of Nursing Administration .2005;35(4):173
-
180.
33
-
Nobile C, Drotar D.Research on the quality of parent
–
provider communication in pdiatric
care: implications and recomm
endations .Journal of Developmental & Behavioral
Pediatrics.2003;24:279
-
290
34
-
Marino BL, Marino EK.Parents hospital care:what it means for your practice.Pediatrics Nurs
Journal .2000;26(2):195
-
198