Journal of Qualitative Research in Health Sciences

Authors

1 Shahid Beheshti University of Medical Sciences, Tehran, Iran

2 Rafsanjan University of Medical Sciences (RUMS)

Abstract

Introduction: Since Iran is accident-prone, paying attention to the issue of crisis, particularly earthquake, is very important. On Friday, December 26, 2003 at 5:26 a.m., a devastating earthquake converted Bam City, Iran, and its surrounding villages to the mound of soil. In this study, we surveyed the impact of the earthquake on the lives of people who experienced earthquake. Because the knowledge of prevention, preparedness, and appropriate response for earthquakes and other disasters can be achieved only through the experiences of people who had a perception of these disasters.
Method: This article was part of a content analysis qualitative study conducted from December to March, 2015 in the Bam city. Purposeful sampling method used and continued until code completion and data saturation. To collect the data semi-structured interviews were used.
Results: Of 10 participants in this study, 50% (5 participants) were women and 50% (5 participants) were men. Mean age of participants was 39.70 ± 13.07 years. The mean duration of the interviews was
51.30 ± 10.86 minutes. One of the main themes emerging from the interviews was “the sudden collapse of life in a few seconds”.

Conclusion: Based on interviews, the essence of life suddenly collapse was achieved. It represents the value of qualitative studies on understanding problems of victims and survivors of natural disasters, especially earthquake. It is hoped that real aspects of the crisis on the lives of survivors be achieved and used in planning timely and accurate crisis management based on the real needs of injured people.

Keywords

1. Croteau AM, Li P. Critical success factors of CRM technological initiatives. Canadian Journal of Administrative Sciences. 2003;20(4):21-34. 2. Slywotzky A, Wise R. The dangers of product-driven success: What's the next growth act? . The Journal of Business Strategy. 2003;24(2):16-25. 3. Parvatiyar A, Sheth JN. Customer Relationship Management: Emerging Practice, Process, and Discipline Journal of Economic and Social Research. 2001;3(2):1-34. 4. Hung S-Y, Hung W-H, Tsai C-A, Jiang S-C. Critical factors of hospital adoption on CRM system: Organizational and information system perspectives. Decision Support Systems. 2009;48(4):592 –603. 5. BamdadSoufi J, Karimi S, Mirab P. performance evaluation of CRM in Iran Khodro Company based on BSC Motale-ate Modiriate Behbood va Tahavol. 2010;61(1):167-91. [In Persian]. 6. Ziaie F. Factors affecting customer satisfaction with hospital care approach in Dehkhoda Hospital of Qazvin [Master of Science]. Ghazvin: Ghazvin University; 2010. [In Persian]. 7. Lin CY. An Examination of Implementing Customer Relationship Management by Chinese-Owned SMEs [Thesis for the Degree of Master of Commerce & Management ]: Lincoln University; 2007. 8. Anshari M, Almunawa MN, editors. Evaluating CRM Implementation in Healthcare Organization 2011 International Conference on Economics and Business Information 2011; Bangkok,Thailand. 9. Bentuwan L, Chaipoopirutana S, Combs H, . Effective customer relationship management of health care study of hospitals in Thailand [Online]. Journal of Management and Marketing Research 2011 [Internet]. 2011. Available from: www.aabri.com/manuscripts/10510.pdf. [cited 2016 02 02]. 10. Yaghoubi M, Rahi F, Asgari H, Javadi M, . Customer Relationship Management Model by Using the Structural Equation Model in Hospitals of Isfahan University of Medical Sciences. Health Inf Manage. 2014;10(7):1051-8. [In Persian]. 11. Anderson S. Sanity check [Online] Destination CRM2006. Available from: http://www.destinationcrm.com/Articles/Web-Exclusives/Viewpoints/Sanity-Check--47682.aspx. [cited 2016 02 02]. 12. Kotorov R. Customer relationship management: strategic lessons and future directions. Business Process Management Journal. 2003;9(5):566-71. 13. Pashaii-Sabet F, Nikbakht-Nasrabadi A, Karami-Kabir N. Life with hemodialysis unit: A phenomenological study Iranian Journal of Critical Care Nursing. 2011;4(2):59-66. [In Persian]. 14. Emami A, Nayeri ND, Rahnavard Z, Nori-Saeed A. Qualitative research methodology: phenomenology. Holistic Nursing and Midwifery Journal. 2012;22(3):56-63. [In Persian]. 15. Mohammadpour A, Sadeghi R, Rezaie M. Methodological research methods combined as the second movement: Theoretical and practical principles. Applied Sociology. 2010;38(2):77-100. [In Persian]. 16. Abbaszadeh M. Studding on the validity and reliability in qualitative research. Applied Sociology. 2012;23(1):19-34. [In Persian]. 17. Sadoughi M. Special criteria for evaluating qualitative research. Methodology of Social Sciences and Humanities Journal 2008;14(56):55-72. [In Persian]. 18. Srinivasan AV. Managing a Modern Hospital. India: SAGE; 2008. 19. Vafaeinasab M, Zarezadeh M. Attitudes of Hospital Authorities About Degree of Effectiveness of Mix Marketing Components in Yazd Hospitals. Tolooe Behdasht. 2013;12(3):12-21. [In Persian]. 20. Kumar-Dash S, Kumar-Panda A. Managing Customer Relationship in Private Health Care Facilities. Serbian Journal of Management. 2011;6(1):27-42. 21. Sornsiri S. Antecedents and Consequences of Relationship Quality: AU Journal of Management. 2015;13(1): 41-65. 22. Kesuma IAW, Hadiwidjojo D, Wiagustini NLP, Rohman F. Service Quality Influence on Patient Loyalty: Customer Relationship Management as Mediation Variable (Study on Private Hospital Industry in Denpasar) International Journal of Business and Commerce. 2013;2(12):1-14. 23. Yaghoubi M, Agharahimi Z, Karimi S, Javadi M, . Factors Affecting Patients' Prefere nces in Choosing a Hospital Based on the Mix Marketing Components in Isfahan. Hakim. 2010;14(2):106-14. [In Persian]. [In Persian]. 24. Sokol DK. Truth-telling in the doctor–patient relationship: a case analysis. Clinical Ethics. 2006;1(3):1-5. 25. Khodayari R, Tourani S, Ghaderi A, Salehi M, Jafari H. Assess the capabilities of Tehran University of Medical Sciences' hospitals in attracting medical tourists based on the International Joint Commission standards for patient-centered. Journal of Hospital. 2010;9(3 & 4):51-6. [In Persian]. 26. Karami Z, Keyvanara M. Evaluate the doctor-patient relationship patterns among patients referred to Shahid Beheshti Hospital in Isfahan. Strides in Development of Medical Education. 2010;6(2):149-56. [In Persian]. 27. Movahedgar E, Arab M, Akbari-Sari A, Hoseyni M. Inpatient Perceptions of Participating in cure decision making and safety among public hospitals of Tehran medical sciences university Journal of Hospital. 2012;11(1):29-37. [In Persian]. 28. Shakerinia I. Patient-physician relationship and its effect on patient satisfaction of treatment. Ethics and History of Medicine. 2010;2(3):9-16. [In Persian]. 29. Nobakht A, Zali M, Mahdavi M-S, Norouzi A. Investigate the causes of the patient's doctor referred the complaint to the Medical Council of Tehran. Journal of Medical Council. 2001;18(4):295-301. [In Persian]. 30. Jamilian H, Khansari M, Safari V. Compare the effectiveness of cognitive-behavioral stress management training and skills training Credits patient on improvement the quality of family life. Medical Journal of Oroumiye. 2013;24(12):987-95. [In Persian]. 31. Jabbari A, Mardani R, Mofid M, Jazi MJ, Khorasani E. Patient Complaint’s Profile in Teaching Hospitals of Isfahan. Health Information Management. 2014;12(2):206-16. [In Persian]. 32. Bahrami M, Aghili M, Montazerolfaraj R, Eshrati B. Evaluation of public relations and its relationship with loyal patients in public hospitals of Yazd and Arak. Health Care Management. 2015;5(4):45-54. [In Persian]. 33. Beisecker A, Beisecker TD. Patient Information-Seeking Behaviors When Communicating With Doctors .Center on Aging, University of Kansas Medical Center, Kansas City. Medical Care. 1990;28(1):19-28. 34. Joolaee S, Nikbakht-Nasrabadi A, Parsa-Yekta Z. Iranian Nurses, Physicians and Patients' Lived Experiences Regarding Patient’s Rights Practice. Iran's Nursing Journal. 2009;22(60):28-41. [In Persian]. 35. Gafni A, Charles C, Whelan T. The Physician Patient Encounter: The Physician as a Perfect Agent for The Patient Versus the Informed Treatment Decision-Making Model. Pergamon. 1998;47(3):347 - 54. 36. Fakhr-Movahedi A, Negarandeh R, Salsali M. Exploring Nurse-Patient Communication Strategies Hayat. 2012;18(4):28-46. [In Persian]. 37. Mirhaghjou N, Nayebi N, Teymouri RM, Kazemnejadleily E. Communication skills and related factors within patient by nursing students. Holistic Nursing and Midwifery Journal. 2013;25(76):93-101. [In Persian].