Authors
Abstract
The progress in nursing education requires maintaining the quality of services. Nursing faculties have to improve themselves using evidence-based quality strategies. Evaluation of educational services quality by nursing students is widely used in formulating quality improvement of nursing education.
The aim of this study was to determine the nursing students' viewpoint about educational services’ quality in Kerman University of medical sciences..
In this cross sectional descriptive study a stratified random sampling consist of 500 students from four nursing faculties (Bam، Zarand ، Jiroft and Kerman) were selected. The data were collected using SERVQUAL questionnaire. The data were analyzed by SPSS version 12 software using descriptive and analytical (t test and ANOVA) statistics. Significant level was set as 0.05.
According to the results، the reliability dimension of service quality had the highest score and responsiveness dimension had the lower score. There was a significant difference among five dimensions of Service quality (p < 0.05). Service quality score in Kerman nursing school (razi) is higher than others (p < 0.000).
According to the finding، there are opportunities for quality improvement in these faculties. Nursing managers should not neglect the importance of investing in educational services، especially when they intend to improve the quality of their services.
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